top of page

Privacy Policy

Our Privacy policy clearly explains how we use data that we collect and your rights in relation to the data we hold about you. We’ll also explain how we keep your information secure and the types of information we collect.


What information do we collect from people we engage with?


We collect information from most of our customers when they book event tickets, classes and participation activities. This usually includes your name, address, phone number and often email address.


Within our class and participation activity settings, we sometimes collect relevant information related to the participants’ medical wellbeing. We also collect information about people we regularly work with within the arts sector as part of our regular interaction with them.

How do we collect this information?

When you conduct a transaction on the Moose Hall website, as part of the process, we collect personal information you give us such as your name, address and email address.


We also collect information in attendance sheets at classes and also evaluation questionnaires for funders.


Your personal information will be used for the specific reasons stated below only.



How will it be used?


As a customer of the Moose Hall, your data may be used under a variety of circumstances –

  • As a current ticket holder, we may contact you with a customer service update about your event. This information would be directly linked to that specific experience.


  • As a recent attender of an event or class, we may from time to time contact you about events that we think you might be interested in. We will contact you with this information if you have said yes to this or not opted out of contact from us. At every contact, you will have the opportunity to opt out of further contact.


  • We may use your anonymised address data for analytical purposes. As an example, we may want to find out what percentage of our customers travelled more than three miles to attend an event last year or for reporting statistics to our funders.


  • Our team may contact their professional and industry contacts or partners from our database about forthcoming events, about networking and professional opportunities or about operational matters.



Will my data be shared?

Your data will not be shared with other organisations. All information is kept on a secure server with no access to any other individuals except for the Moose Hall team. We only retain personal information for as long as necessary to provide a service, or to improve our services in future.


Our website is hosted on the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


What can I do next?

If you receive an email from us and no longer wish to receive contact, please email

If you receive post from us and no longer wish to, please email or contact Sue on 07817002665

You may also wish to have your personal details removed from our database if you no longer have any active interaction with us. This will remove your name, address, email and phone details until you next book online or choose to book in advance over the phone. Please send an email to  if you wish to be removed, or give her a call on 07817002665

If you have any have further questions about the way that the Moose Hall is managing your data, please contact Sue Way.

If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.


Changes to this privacy notice.

We recognise that transparency is an ongoing commitment, so we will keep this privacy notice under regular review.


bottom of page